Shipping

All shipping prices quoted during our checkout process are estimates only. Because these prices are quoted by third parties, there may be times where these quotes are incorrect. Therefore, prior to shipping, these estimates may be subject to change. We do, however, try our best to keep shipping prices as low as possible. All shipments are sent via Canada Post or Fedex Ground. Due to the size of Airplane Kits or ARF's, these packages must be shipped via Fedex Ground and each Kit or ARF must be sent as an individual shipment. Insurance is required for all shipments strictly for your protection. We cannot be held responsible for any damage that has occured to the package while in transit. We only charge the actual shipping cost with no associated handling fees. If advertised, our free shipping offer is only available within Canada and the Continental United States.

Returning Items

We want you to be completely happy with your purchases. We do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 10 days under the following guidelines.

Returns Policy

You must contact us for a return authorization number.

We will then provide all shipping instructions, as we maintain a US shipping address specifically for returns from our US customers, and a Canadian shipping address specifically for returns from our Canadian customers. If you do not follow our return shipping instructions, no credit or refund will be given.

Returns sent COD will not be accepted.

If, by error, we have sent you a product which was not what you had ordered, we will be happy to replace the item for you. You must contact us for a return authorization number and we will provide shipping instructions for you. We shall reimburse you the cost of shipping only if returned as per our instructions and send out the proper item with no additional shipping charge. The item being returned must be in new, unused, unopened condition, and in the original packaging. Do not use or open a product if it is not what you had ordered unless you intend to keep the product anyway.

If you receive a product which you are not satisfied with, you may return the product within 10 days from date you received it for a full refund or credit to an alternate purchase provided the product has been unused, is in its original packaging, and is otherwise in totally resalable condition. The only exception to this is batteries and any specially ordered items.

Returned merchandise must be in unused condition in its original packaging. The mounting of engines and accessories and other similar actions constitutes used merchandise, which are unable to be processed for a return.

When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging. Shipping charges will not be refunded, as the customer is responsible for insured shipping back to our location of choice.

Damaged Merchandise

If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately and we will take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged in shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

Defective Merchandise

If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments, however, some manufacturers prefer handling defects directly. Defects found after the product is in use always fall under the manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.

Lost Boxes

If you feel a box has been lost in transit, please contact us with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.

Missing Parts

Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer's request, we may direct the information or your call directly to the manufacturer.

Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: sales@rcmodels.ca